Remembering customers between visits
Two messages a shop sends from Slickerbook without sitting down to type: a pet birthday greeting once a year, and a one-off blast checked against each customer's consent.
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Category: Running the business
The call nobody answered
When a call to the shop's number goes unanswered, the caller gets a text with the booking link and the staff get a push, app closed or not.
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Taking the card at the van
A card reader on the groomer's phone takes the balance and uncharged card tips in one card-present payment, and the tip report shows when a card tip was charged.
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When the van is down, the waitlist fills the day
Cancellation reasons, auto-cancel of unconfirmed bookings, and a waitlist that settles its own offers, so a downed van's slots come back without phone tag.
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Two calendars, one idea: rooms you can see
The boarding timeline and the by-groomer day view answer one question each: where can this animal or this person go next?
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The waitlist that knows who to call
A waitlist entry can say which day, which timeframe, which pet, and which service. A cancellation matches against those, and the row is editable when they change.
Read onFilling a cancelled slot without eating the loss
When a customer bails the morning of, drive time and a deposit decide whether the open spot pays for the day or costs you the fuel to chase it.
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