Terms of Service - Slickerbook

Effective date: September 4th, 2026

Last updated: September 4th, 2026

These Terms of Service (“Terms”) are a contract between you and Slickerbook, LLC, an Ohio limited liability company (“Slickerbook,” “we,” “us”). They govern your use of slickerbook.com and the application at slickerbook.app (together, the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Section 14 contains a binding arbitration agreement and a class action waiver. It affects how disputes between us are resolved. Please read it. You may opt out of arbitration within 30 days as described in Section 14.6.

1. Definitions

“Customer,” “you” — the business or person that opens a Slickerbook account.
“Authorized User” — a person you permit to access your account under a paid seat.
“End Client” — a pet owner or customer of your grooming business.
“Customer Data” — everything you or your Authorized Users put into or generate in the Service, including client records, pet records, appointment history, notes, and photographs.

2. Eligibility

You must be at least 18 years old and located in the United States. The Service is offered for business use by grooming businesses and is not available to consumers for personal use. You represent that you have authority to bind the business you are registering.

3. Accounts and seats

You are responsible for the accuracy of your account information, for keeping credentials secure, and for everything that happens under your account.

A paid seat is required for each Authorized User who needs their own login. People who work from your book without their own login — bathers, assistants, front desk help — do not require a seat. You may add and remove seats at any time.

You may not share a single login among multiple people. Notify us promptly at [email protected] if you suspect unauthorized access.

4. Fees and billing

4.1 Pricing. $25 per month base, plus $5 per month for each Authorized User beyond the account owner who requires their own login. Text messages are billed at our cost, passed through without markup, based on actual usage in the billing period.

4.2 Billing cycle. Subscriptions are billed monthly in advance. SMS usage is billed in arrears for the prior period.

4.3 Automatic renewal. Subscriptions renew automatically each month until cancelled. You authorize us to charge your payment method on each renewal.

4.4 Cancellation. Cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access until then.

4.5 Refunds. Fees are non-refundable except where required by law. We do not prorate partial months.

4.6 Failed payments. If a charge fails, we will attempt to notify you and may suspend the account after 10 days. Data is retained per Section 11 during suspension.

4.7 Price changes. We may change pricing with at least 30 days’ notice by email. Continued use after the effective date constitutes acceptance. If you do not accept, cancel before the change takes effect.

4.8 Taxes. Fees exclude taxes. You are responsible for any applicable sales, use, or similar taxes.

5. Payments between you and your End Clients

Slickerbook is not a payment processor and is never the merchant of record for your grooming services.

Deposits and payments from End Clients are processed through your own Square, PayPal, or other connected account. Funds move directly from your End Client to you. We never hold, route, delay, or take a percentage of those funds.

Consequently:

Your relationship with your payment processor is governed by your agreement with them, not by these Terms.
Chargebacks, disputes, refunds, and payout timing are between you, your End Client, and your processor.
We are not responsible for processor fees, holds, account freezes, or processor decisions.
We do not guarantee that any payment integration will remain available; third parties change their APIs and terms.

6. Text messaging — your responsibilities

This section is important. Read it carefully.

The Service can send text messages to your End Clients on your behalf. You are the sender of those messages for legal purposes.

6.1 Consent. You are solely responsible for obtaining and maintaining whatever consent applicable law requires before texting an End Client, including under the Telephone Consumer Protection Act (TCPA) and comparable state laws. You must keep records of that consent.

6.2 Opt-outs. You must honor opt-out requests. The Service processes STOP replies automatically, but you must not re-add a number that has opted out, and you must honor opt-outs received by other means.

6.3 Content. You are responsible for the content of messages you configure or send. You may not use the Service to send marketing, promotional, or solicitation messages to anyone who has not consented to receive them.

6.4 Registration. Carrier programs may require registration of your business and messaging campaign. You agree to provide accurate information for that purpose and acknowledge that carriers may filter or block messages regardless of anything we do.

6.5 Indemnity. You will indemnify us as set out in Section 13 for claims arising from messages sent through your account, including TCPA claims. Statutory damages under the TCPA are substantial. Take consent seriously.

7. Your data

7.1 Ownership. Customer Data is yours. We claim no ownership of it.

7.2 License to operate. You grant us a limited, non-exclusive license to host, store, transmit, display, and process Customer Data solely to provide the Service to you, to prevent abuse, and to comply with law. This license ends when the data is deleted.

7.3 What we will not do. We will not sell Customer Data, use it to train machine learning models, use it for marketing, or disclose it to other customers. See our Privacy Policy.

7.4 Your warranties. You represent that you have the right to provide all Customer Data to us; that you have the consents required to store and process End Client personal information and to send messages to them; and that photographs you upload do not infringe anyone’s rights.

7.5 Export. You may export Customer Data at any time while your account is active, and for 30 days after cancellation. We recommend keeping your own periodic exports as a matter of ordinary business practice.

8. Acceptable use

You may not:

Use the Service unlawfully, or to store or transmit unlawful content
Send unsolicited commercial messages
Attempt to access another customer’s data or account
Probe, scan, or test the vulnerability of the Service without our written permission
Reverse engineer, decompile, or attempt to derive source code
Resell, sublicense, or offer the Service to third parties as your own
Use automated means to scrape the Service or place unreasonable load on it
Upload malware, or content that is obscene, harassing, or infringing
Misrepresent your identity or affiliation

We may suspend or terminate accounts that violate this section, in serious cases without notice.

9. Our intellectual property

The Service — including its software, design, interfaces, documentation, and the Slickerbook name and logo — is owned by Slickerbook or its licensors and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. Nothing here transfers ownership of anything.

Feedback. If you send us suggestions, we may use them freely and without obligation to you. We are not going to build a system for tracking who suggested what.

10. Third-party services

The Service integrates with third parties including payment processors, messaging carriers, and mapping providers. Your use of those services is governed by their terms. We are not responsible for third-party services, their availability, or their acts and omissions. Integrations may change or end if a third party changes its platform.

11. Term, suspension, and termination

11.1 Term. These Terms apply from account creation until terminated.

11.2 By you. Cancel at any time in your account settings.

11.3 By us. We may suspend or terminate your account if you materially breach these Terms, fail to pay, use the Service in a way that creates legal risk or harms other customers, or if we discontinue the Service. Except for serious breaches, we will give notice and a reasonable chance to cure.

11.4 Discontinuation. If we discontinue the Service, we will give at least 60 days’ notice and provide an export window.

11.5 What happens to your data. On termination, Customer Data remains available for export for 30 days, then is deleted per our Privacy Policy.

11.6 Survival. Sections 5, 7.4, 9, 12, 13, 14, and 15 survive termination.

12. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We aim for high availability and work to keep the Service running, but we do not offer a service level agreement and do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any message or reminder will be delivered. Message delivery depends on carriers and email providers we do not control. Do not rely on the Service as your only safeguard against a missed appointment.

Maintenance windows and updates may cause brief interruptions. Where planned downtime is expected to be significant, we will give advance notice.

You are responsible for maintaining your own records as your business requires.

13. Limitation of liability and indemnity

13.1 Cap. To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred dollars ($100).

13.2 Excluded damages. We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, even if advised of the possibility.

13.3 Basis of the bargain. These limitations are a fundamental part of the agreement between us and reflect the price of the Service.

13.4 Your indemnity. You will defend, indemnify, and hold harmless Slickerbook, its members, officers, and affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising from: your Customer Data; your use of the Service; your violation of these Terms or of any law; text messages sent through your account, including any claim under the TCPA or a comparable state law; disputes between you and an End Client; and disputes between you and your payment processor.

13.5 Exceptions. Some states do not allow certain limitations. Where that is so, the limitations apply to the fullest extent permitted, and nothing here limits liability for fraud, willful misconduct, or anything that cannot lawfully be limited.

14. Dispute resolution — arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

14.1 Informal resolution first. Before starting any formal proceeding, you agree to contact us at [email protected] with a written description of the dispute and the relief you seek, and to give us 30 days to resolve it. Most problems get solved here.

14.2 Agreement to arbitrate. If we cannot resolve it informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except as stated in Section 14.4. This agreement is governed by the Federal Arbitration Act.

14.3 Arbitration procedure. Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The seat of arbitration is Wood County, Ohio, though the arbitrator may permit telephonic or video proceedings. The arbitrator’s award may be entered in any court of competent jurisdiction.

14.4 Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive relief in court to protect intellectual property or confidential information.

14.5 Class action waiver. You and Slickerbook each waive the right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only to the individual party seeking it. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this Section 14 still applies to all other claims.

14.6 Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject line “Arbitration Opt-Out” and including your name, business name, and account email. Opting out affects nothing else in these Terms and will not affect your account in any way.

14.7 Jury trial waiver. Except where a claim proceeds in court under Section 14.4 or 14.5, both parties waive any right to a jury trial.

15. General

15.1 Governing law. Ohio law governs these Terms, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in Wood County, Ohio.

15.2 Changes to these Terms. We may modify these Terms. For material changes we will give at least 30 days’ notice by email and post the updated Terms with a revised date. Continued use after the effective date constitutes acceptance. If you do not accept, cancel your account.

15.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

15.4 Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including outages of third-party infrastructure, carrier failures, natural disasters, and government action.

15.5 Notices. We give notice by email to your account address or by posting in the Service. You give notice to [email protected].

15.6 Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede prior discussions.

15.7 Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect.

15.8 No waiver. Failure to enforce a provision is not a waiver of it.

15.9 Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.

Contact

Slickerbook, LLC [email protected]